Terms of Service

Effective 2026-05-28 · last updated 2026-09-28

1 · Use of the service

Tarmac (go-tarmac.com, operated by Tarmac) provides a cloud-hosted CRM with parallel dialing, contact scoring, cadences, and reporting. By creating an account you confirm you're 18 or older and authorized to bind your workspace.

2 · Your data & ownership

You own your data. We store it on your behalf so the product works. You can export your full workspace at any time as JSON or CSV (Settings → Workspace data). When you delete your account, workspaces where you are the only member are deleted immediately, and we do not offer recovery. When you delete your account, we ask our carrier, Telnyx, to delete the recordings stored for those workspaces; this is best effort, and a recording that another workspace also references is not deleted. Copies in our database and storage backups expire on their normal backup schedule. Recordings from before our move to Telnyx are not deleted from Twilio. We keep de-identified call-outcome statistics (no names, numbers, notes, recordings or transcripts). If your workspace had model training on, training data already derived from contributed calls (for example, entries in our answering-machine detection library and measurements derived from those calls in our training datasets) is retained, as described in the model training clause in section 7.

3 · Anonymous benchmark data sharing (required at signup)

What gets shared

• Per-lead-source conversion rate (e.g., "LinkedIn → contact-to-prospect = 8.2%")
• Industry tag for your workspace (if you set one)
• Seat count of your workspace
• Aggregate dial-outcome rates (pickup %, connect %, voicemail %) by time-of-day and day-of-week

What is never included in shared benchmark data

• Contact names, phone numbers, email addresses, LinkedIn URLs
• Account names, opportunity values, opportunity counts
• Notes, call transcripts, recordings
• Any other personally-identifiable information

How shared data is used

• Trains the proprietary scoring engine to give every customer better cold-start defaults
• Powers the "vs Platform benchmark" comparison column in Reports → Lead Sources
• Surfaces vertical-specific best-time-to-call windows in the Insights add-on
• Never sold or licensed to third parties

Withdrawing

Flip the checkbox in Settings → Algorithm to opt out. Once withdrawn, your future per-source conversion data stops flowing into the aggregate. Previously-contributed aggregate data cannot be removed because it's already anonymized and merged, but it never contained any identifying information about you to begin with.

4 · Proprietary scoring engine

Tarmac's contact-scoring model (a logistic regression over six engagement features plus an engagement-bonus guardrail) is proprietary. We display the score (0–100) and a human-readable explanation; we do not expose the coefficients or weights. You agree not to attempt to reverse-engineer the model from its outputs.

5 · Billing, trial, & cancellation

• Dialer plans come with a 3-day free trial (business days: weekends don't count). CRM workspaces start on the Free plan and can opt into a 7-day free trial of Pro. Each workspace gets one trial. The LUIGI14 promo code adds 7 days to a workspace's trial (one redemption per person and per workspace, while redemptions remain).
• After the trial we'll prompt for a Stripe payment method. No card is required to start.
• Cancel anytime in Settings → Billing · service ends at the end of your billing period.
• Refunds are pro-rated for annual prepay only.

6 · Acceptable use

• Don't use Tarmac to make calls that violate the TCPA, GDPR, or other applicable telecom/privacy law in the jurisdictions you're calling.
• Don't dial numbers on the National Do-Not-Call registry, your local equivalent, or anyone who has asked you to stop.
• Don't upload contact data you don't have a lawful basis to process.
• Don't try to break, abuse, or extract proprietary code from the service.

7 · Communications compliance (calls & texts)

Tarmac lets you place voice calls and send SMS/MMS text messages to the people in your workspace. When you do, you, not Tarmac, are the sender and initiator of that call or message. You choose the recipients, the content, and the timing; Tarmac is the software you use to send it.

• You are responsible for having the legal right to contact each recipient, including any consent the law requires for marketing calls or texts (e.g., prior express written consent under the TCPA), and for complying with the TCPA, the TSR, CAN-SPAM, CTIA messaging principles, and applicable state telemarketing / "mini-TCPA" laws (such as Florida's FTSA).
• You are responsible for Do-Not-Call scrubbing, accurate caller ID (no spoofing), quiet-hour limits, and complying with recording-consent laws on every call you record or transcribe, including in states that require the consent of all parties to the call.
• Model training (training contributions). While model training is on for a workspace, you authorize Outbound to use the call recordings and transcripts that workspace chooses to keep, from calls placed or received through Outbound, to train and improve Outbound's call-detection and AI models. Outbound staff never listen to or read your calls, including when support staff view your workspace; training on them is automated (automated answering-machine detection learning, automated model fitting on derived measurements, and anonymous statistics).
  • On by default for new workspaces. For workspaces created on or after September 28, 2026, model training is on by default when the workspace owner accepts these terms.
  • Turning it off. A workspace owner or admin can turn model training off at any time in Settings or on the Chrome extension's consent card. Turning it off stops future calls from contributing immediately. Contributions already made are retained, and you authorize Outbound to continue using them to train and improve our models, including after the workspace or your account is deleted.
  • Older workspaces. Workspaces created before September 28, 2026 are unaffected: model training stays off unless a workspace owner or admin turns it on.
  • Which calls. Only calls made while model training is on are contributed; turning it back on does not add calls made while it was off. Recordings are contributed only while recording is on, and transcripts only while saved transcripts are on.
  • What is never used. Voicemails that callers leave are never used. Recording and transcripts stay off until you turn them on, so model training has no recordings or transcripts to use until you do.
  • Notice and consent. You remain responsible for giving any notice and obtaining any consent that applicable law requires from the people on your calls, including that a call is recorded and may be used to improve our services.
  • Deletion requests. We handle legal deletion requests for contributed data as applicable law requires. Contact us at the address in section 10.
• Tarmac automatically processes STOP/HELP keywords and suppresses opted-out numbers across your workspace; you must not try to bypass opt-outs.
• If your communications lead to a third-party claim, regulator action, or carrier fine, you defend and indemnify Tarmac, as set out in the Messaging Terms.

8 · Privacy & security

Workspaces are scoped per Postgres row · sessions are HTTP-only cookies · all traffic over TLS 1.3. Call recordings (off unless a workspace owner or admin turns them on) are stored with our voice carrier, Telnyx, under its security posture. Sub-processors: Neon (Postgres), Telnyx (voice, texting, number provisioning, call recordings), Deepgram (live and saved call transcription, voicemail transcription, and captions for the greeting and screener clips you record; we opt out of Deepgram's model improvement program on every request, so Deepgram does not use our call audio to train its models), Anthropic (only for AI features we have enabled: answering-machine classification of call text, only for workspaces that have both model training and saved transcripts on; AI call summaries, currently limited to Outbound's own internal workspaces; under its commercial terms, Anthropic does not use that text to train its models), Resend (email, including voicemail notifications), Twilio (our previous voice carrier, which may still hold recordings and voicemails from before our move to Telnyx), Google (sign-in, Google Workspace SSO, Calendar for follow-ups you schedule, Places for address autocomplete), Plausible (website analytics on our marketing pages and in the web app), Fly.io (hosting), Cloudflare (DNS + tunnel), Stripe (billing, when enabled).

9 · Disclaimers & liability

Service provided "as is." We don't warrant any specific dial outcome, pickup rate, or revenue lift. Liability cap = the greater of $100 or the amount you paid Tarmac in the 12 months preceding the claim.

10 · Contact

Email luigi@go-tarmac.com for questions, data requests, or to withdraw consent. We respond within one business day.